Refund Policy

Overview

At Mod Pizza, we are committed to delivering exceptional culinary experiences and outstanding customer satisfaction. We understand that occasionally, circumstances may arise that require a refund or exchange. This refund policy outlines our commitment to addressing your concerns promptly and fairly.

Our policy is designed to balance customer satisfaction with the unique nature of our fresh food products and services. We strive to resolve all refund requests in a manner that reflects our dedication to quality and customer care.

Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

• Timeframe: Refund requests must be submitted within 24 hours of purchase for dine-in orders, or within 2 hours of delivery for online orders.
• Product Condition: For packaged items or merchandise, products must be unopened and in original condition.
• Proof of Purchase: A valid receipt, order confirmation, or transaction record is required for all refund requests.
• Valid Reason: Refunds are granted for quality issues, incorrect orders, service problems, or other legitimate concerns.
• Contact Method: Refund requests must be submitted through official channels (in-person, phone, or online contact form).

Non-Refundable Items

The following items and services are not eligible for refunds:

• • Partially consumed food items (unless due to quality issues)
• • Custom or personalized orders that were prepared to specifications
• • Gift cards and promotional certificates
• • Special event catering deposits (non-refundable portion as specified in contract)
• • Digital products or downloadable content
• • Service charges and delivery fees (unless service was not provided)
• • Orders canceled after preparation has begun
• • Items damaged due to customer mishandling

Refund Process

To request a refund, please follow these steps:

Refund Methods & Timeframes

Approved refunds will be processed using the following methods:

Important: Refund processing times may vary depending on your bank or payment provider. We will provide a confirmation number once your refund has been initiated.

Exchange Policy

We offer exchanges as an alternative to refunds in many situations:

• Menu Item Exchanges: If you received an incorrect order, we will replace it with the correct item at no additional charge.
• Merchandise Exchanges: Unopened merchandise can be exchanged for a different size or style within 7 days of purchase.
• Store Credit: We may offer store credit as an alternative to cash refunds, which can be used for future purchases.
• Upgrade Options: In some cases, we may offer to upgrade your order or provide additional items to resolve your concern.

Damaged or Defective Items

Special provisions apply to damaged or defective products:

Immediate Action: For damaged or defective items, please contact us immediately. We will prioritize these cases and often provide immediate replacement or full refund without requiring return of the defective item.

Contact Information

For all refund requests and customer service inquiries, please contact us using the following methods:

Last updated: January 2026. This refund policy is subject to change. Please check this page regularly for updates.